Exceeding Your Expectations
At Illinois CancerCare, our Quality Assurance (QA) Department is committed to ensuring a safe, respectful, and high-quality experience for every patient, caregiver, and family member. We partner with patients and staff to continually improve our services, address concerns, and uphold privacy and safety standards across all locations.
The Department is made up of the following areas:
Patient Services & Support
If you or a family member have a concern, suggestion, or service-related issue, our Patient Services team is here to help.
24-Hour Patient Services Line:
This phone line is available 24 hours a day for patients and family members. Please leave your name, phone number, and a brief description of your concern or suggestion. A member of our QA team will return your call on the next business day.
Privacy & Compliance
Illinois CancerCare is committed to protecting the privacy of your health information and complying with all privacy regulations.
Privacy Officer:
Amy Kegarise
309-243-3456
If you have questions or concerns regarding the privacy of your medical information, you may contact our Privacy Officer directly.
Patients Role In Safety
At Illinois CancerCare, we encourage our patients and caregivers to take an active role in your care and that of your loved one. As a patient, you have both rights and responsibilities. If you have concerns about your care, please speak with your physician or nurse, or contact the Quality Assurance (QA) Department. If you are uncomfortable speaking directly with your provider, you may call the Patient Services line at 309-243-3456, and a member of the QA team will assist you in a way that is comfortable for you and your family.
Audit & Compliance
The Audit and Compliance Program at Illinois CancerCare monitors key processes and systems, identifies trends, and ensures compliance with established standards. Findings are reported to our medical peer review committee, QA committees, the Illinois CancerCare Physicians Group, and management teams.
The Compliance Coordinator oversees medical peer review and process improvement audits, while also reviewing selected risk management audits.
By using reliable data and continuous analysis, our program supports informed decisions that enhance patient care and benefit both patients and physicians.
Contact Quality Assurance
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